H2O Zone

B2C Terms and Conditions

This is a part of legal binding policy terms and conditions’ inked for Bouto Mineral Pvt. Ltd. and its customers.

Dear customer, our main motive is to provide you seamless services. As we notice, in the haste of ordering water majority of customers do not read terms and conditions, and other fine prints. Sometimes, it also causes disappointments, when we decline their claims. We request you to take time and read all clauses mentioned below. By continuing to use our services offered through this website in any form, either by apps booking, or website booking or booking thru phone calls, you agree to abide by this H2ozone user agreement and any of its future amendments. Bouto Mineral Pvt. Ltd. reserves rights to amend this legal document. You might not get any notification of any change made to this text. So we request you to read this arbitration document before every booking thru our website, or mobile apps, or phone calls. All clauses mentioned in this legal document shall be binding for you.

Bouto Mineral Pvt. Ltd. SERVICE USER AGREEMENT v.1.01

Welcome to the legal section of Bouto Mineral Pvt. Ltd. (www.h2ozone.in, we, our, us, or services). By using our services, you agree to be bound by all clauses enshrined in this legal document. We reserve all rights to delete, modify, change, or add any clause in this document. You might not get any notice to the changes made to this document. The new updated version will be effective since visibility on this page. Any controversy with customers shall be solved according to the latest clauses appear below.

1: Order and Delivery:

While accepting your order we ask Personal Details, in case you insert others information or wrong information ordered goods will be either dispatched to that wrong address, or may our officials or associates can deny your delivery.

At the time of delivery of products delivery boy can ask your details including but not limited to order no., personal identifiable information, I-card, etc. Delivery boy can cancel your delivery in case of dissatisfaction.

We follow both cash on delivery as well as advance payment mechanism. But you can gain special benefits only if you follow advance payment.

We accept your order 24 * 7, but delivery time can vary. The delivery time displayed on your screen is just controlled by the programmed software, so it can differ from the actual delivery time. No legal complain will be entertained.

We guarantee you time bound delivery, but it’s beyond our control as our associates, delivery boy, the road traffic, and societal issues play vital role. Our officials are obliged to listen complains in order to improve our services, but no legal complains shall be ensued.

2: Prices and payment:

3: Product Quality:

We offer hundred percent quality products.

4: Cancellation:

You are enabled to cancel your purchase order without paying any charge, but cancellation processes are not just limited to the Bouto Minerals Officials as our associates and services partner are also included in it. Tough we refund 100% cash back in cancellation of your orders but if you exceed the cancellation time neither your cancellation request will be processed nor you will be refunded.

5: Return

We provide hassle free returns in case of unsatisfying nature of our products. We work to provide you welfare services rather than generating only profit. We have a team to look after your complains only.

If you receive prescribed products in damaged form or with any defects, we shall certainly exchange your item. To serve our potential customer and remove irritants we have made following clauses.

Just follow following steps to place a return or exchange request.

1. Log in your account.

2. Create a return request along with the reason.

(If our officials find your reason valid then only we can exchange or return your order.)

3. Select option- Exchange or Refund.

On receiving your request with the valid reason, defective item will be collected from your door. And once we receive defected product, we further proceed to deliver you fresh Product or refund your compensated amount in your wallet.

Note-Products should be in unused condition. Labels, Original packing, Freebies, and all other accessories should not be impaired.
Return request need to be filed within ... minutes.

Hassle free Returns:-

We conclude return without incurring any extra charges if complaints are made within a week. In a case of delays in lodging complaints, our team will not respond to any return request.

Refund includes all charges paid during purchase. We do not deduct any charges such as gift wrapping, processing, shipping etc. from your purchased values.

We are backed by the strong Logistic partner. But in a case of delay or failure of our logistic service, you are allowed to send the product by your friendly courier; courier charges will be funded against original bill.

Products we offer are 100% Quality checked. You are requested to check it at your receiving point.

In following cases we shall not return your items.

1. Product damaged or tempered.

2. Products you are returning have lacking serial no.

3. Products purchased in combo deals but returning few from them.

4. Requesting return beyond allowed time slots.

7: Web site link:

8: Liability

9 : Use of this web site:

Note: - We reserve right to change our terms and conditions whenever we feel necessary. In case of any change, we send you a message in newsletters. You may not receive any mail regarding changes. Our updated version terms and conditions will be effective since we post on this page. On the top of this page, user can see activation date of the updated sheet. We request you to read all clauses of our updated version Terms and Conditions before using our services. Your use of service unveils; you accept our updated terms and conditions.

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